Refund policy

Returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in its original packaging, and you will need the receipt or proof of purchase.

To start a return, email us at support@maksu.store with your order number. We will reply with return instructions. Items sent back without first requesting a return will not be accepted. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Please check your order when it arrives. If the item is damaged, defective or not what you ordered, email us within 7 days of delivery at support@maksu.store and include:

1. Your order number.

2. Photos of the item and of the box it arrived in.

3. A short video that shows the problem, for example the snake not turning on, not charging, or not driving when you press the remote.

The video is required for electronic faults, because it is the only way for us to see what is wrong. Once we have reviewed it, we send a replacement or give a full refund at no cost to you, and you do not need to send the item back.

Non-returnable items

Gift cards cannot be returned.

Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it.

Questions about a return? Email support@maksu.store.